Common Questions & Their Answers. Your Question Not Listed Below? Ask Our Experts at firstname.lastname@example.org.
WHEN WILL I RECEIVE MY ORDER?
We have partnered with the foremost shipping agencies available in the market such as DHL, Gati, FedEX, DHL and India Post. All of the orders are expected to deliver anywhere in India within 4-5 Business days whereas the International Orders might take 10-15 days to reach their destination. However, the actual shipping time depends on the time taken by our shipping agency to deliver the products. In case of any shipping related query or problems, please refer to TRACK ORDER or Contact us at email@example.com.
HOW CAN I MAKE A PAYMENT FOR A PURCHASE?
To ensure the convenience of domestic as well as international customers, Pivalo offers the following range of payment methods:
• PayU Money.
IS IT SAFE TO USE MY CREDIT OR DEBIT CARD?
Yes, all payments and transactions are made securely and privately throughout encrypted payment channels and are 100% safe.
IS THERE ANY HIDDEN CHARGE WHEN I MAKE A PURCHASE?
No, there is NO hidden charge. You just have to pay for the final order amount as per your purchase.
DOES Pivalo DELIVER PRODUCTS OUTSIDE INDIA?
Yes, we have partnered with the Global Shipping Carriers to deliver each of our products anywhere in the world. All you need to do is order and sit relaxed.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY OR NOT?
As soon as you will place your order, you will instantly receive an email from Pivalo for its conformance. Besides, the email will contain all the necessary details regarding your order.
CAN I RETURN THE PRODUCT IF I AM NOT SATISFIED WITH IT?
Yes. However, we know you will hardly find any reason to return our product. But still, we provide our customers an option to return our products if you are not satisfied with your purchase. You can always return the item in unused and packed condition within 30 days of receiving it.
WILL I GET A 100% MONEY-BACK AFTER RETURNING THE PRODUCT?
Yes. We offer 100% money-back guarantee if you are not satisfied with our product.
WHICH SHIPPING AGENCY DOES ALLIN EXPORTERS USE?
We have tied up with Global Shipping Agencies such as DHL, Gati, FedEX, DHL and India Post to ensure quicker delivery of the shipment at the doorstep of the customers.
WHAT SHOULD I DO IF I DON'T GET MY ORDER BY THE EXPECTED DATE?
We dispatch the order the same day if placed before 6PM IST or the very next day in case of orders placed after 6PM IST to ensure quicker deliver at your doorstep (4-5 Business Days in India & 10-15 Days for International Orders). But due to unexpected conditions, it is possible that your order might get delayed. In that case, you will receive an email from us along with the new expected delivery date.